Payment and Refund Policy


The term “EXPO” means the MUSIC EXPO SF, currently scheduled to be held November 12, 2016 (the “EXPO Dates”) at Ex’pression College, Emeryville, CA. The EXPO is owned, produced, sponsored and managed by OFF THE ONE LLC. (d.b.a. OFF THE ONE), located at 324 Pennsylvania Ave, San Francisco, CA 94107. . The term “OFF THE ONE” means OFF THE ONE, and its officers, directors, employees, agents, affiliates, representatives, successors and assigns, unless the context requires otherwise. “Exhibitor” means, severally and jointly, (i) the company/s that applied for and/or was granted exhibition space, and/or was granted sponsorship , individually or shared, (“Exhibition”) at the EXPO and agreed to enter into this Contract upon acceptance by OFF THE ONE in the manner stated below and (ii) each of its officers, directors, shareholders, employees, contractors, agents, representatives and/or invitees, as applicable. OFF THE ONE and Exhibitor are collectively referred to in this Contract as the “Parties” and “Party” in the singular. The term “Exhibition Facility” or “Exhibition Facilities” means the exhibition/convention venue/s where the EXPO will be held, including but not limited to the Anaheim Convention Center and any other venues used for the EXPO.

Exhibition/Sponsorship Payment and Refund Policy

Full payment of Exhibition and/or any marketing or sponsorship fees must be provided at the time of reservation. Payment may be made by check (payable to OFF THE LLC) or credit card (Visa, MasterCard or American Express). Exhibitor shall have the right to cancel Exhibition and/or Sponsorship agreement at any time by written notice to OFF THE ONE. In the event of such cancellation received up to 90 calendar days prior to the EXPO, OFF THE ONE shall refund 90% of Exhibition or Sponsorship fees. OFF THE ONE shall refund 50% of Exhibition or Sponsorship fees on cancellations received between 60-89 calendar days prior to the summit. No refund will be made on cancellations received within 59 calendar days of the summit. Under all circumstances, OFF THE ONE retains the right to resell any Exhibition or Sponsorship cancelled by exhibitor/sponsor. All cancellations must be sent in writing via e-mail to OFF THE ONE at:

Attendee Cancellation Policy

The EXPO payment and cancellation policy is designed to help lower EXPO costs to registered attendees. Due to financial obligations incurred by OFF THE ONE, your cancellation must be received prior to the EXPO. In the event of such cancellation received within 7 days after ticket pass was purchased, OFF THE ONE shall refund 100% of ticket price paid minus any applicable processing fees. All cancellations received 7 days after purchase will not receive a refund.    


OFF THE ONE reserves the right to cancel, re-name or re-locate the EXPO or change the dates on which it is held. If OFF THE ONE changes the name of the EXPO, re-locates the EXPO to another Exhibition Facility within the same city, or changes the dates for the EXPO to dates that are not more than 30 days earlier or 30 days later than the dates on which the EXPO originally was scheduled to be held, no refund will be due to Exhibitor, but OFF THE ONE shall assign to Exhibitor, in lieu of the original Exhibit Space, such other Exhibit Space as OFF THE ONE deems appropriate and Exhibitor agrees to use such space under the terms of this Contract. If OFF THE ONE elects to cancel the EXPO other than for a reason previously described in this paragraph, OFF THE ONE shall refund to Exhibitor the Exhibit Space Cost previously paid, in full satisfaction of all liabilities and obligations of OFF THE ONE to Exhibitor.